Tyler Cashiering is a desktop product used for batch processing financial transactions. Tyler wanted to broaden the product’s reach into the mobile point of sale (POS) domain.
An incoming team of 9 development interns would be joining the senior staff for 8 weeks to tackle this project. Tyler wanted to expose the new team to the user centered design process. I looked at this project as fun opportunity to work with fresh talent, as well as work in a unique domain.
The primary persona for this application is typically a cashier working at a concession stand in a local parks and recreation facility. The menu will be fewer than 50 items.
1. I lead a jump start workshop for the team covering User Centered Design concepts and introducing the team to our design system. I wanted to prepare them on what to expect during this process, and techniques I use to to stay focused.It was a great opportunity to talk about customer empathy, ideation and experimentation, as well as looking to our personas and their challenges.
2. I lead the team in two rounds of sketching.
3. I performed a competitor analysis, looking for leaders in the POS space that serviced our targeted audience. I looked for overlapping patterns across products. This was done by using online resources and social media channels.Our first round tablet experience mostly encompassed the transaction screen and generating a receipt.
4.The team reviewed the sketches and did “dot voting” which allowed me to establish heat maps to help build consensus on features. I tabulated the prototypes and categorized the features, in a spreadsheet.
5. I provided a redlined prototype with detailed annotations.
6. We collaborated and maintained design integrity by weekly design reviews and development demos.